Join Our Team

Role Responsibilities:

• Direct and optimize the incident management process to ensure seamless operations.
• Respond promptly to service disruptions, identify root causes, and initiate resolution protocols, providing 24/7 on-call support when necessary. Assess and prioritize incidents based on their urgency and business impact.
• Prioritize incidents by urgency and business impact.
• Track and analyze all incidents to identify recurring problems, creating long-term solutions to address underlying issues.
• Enhance processes continually to improve response efficiency and minimize service interruptions.
• Provide clear updates and executive-level communications during major system incidents.
• Conduct in-depth reviews of incidents and create detailed Root Cause Analysis (RCA) reports for internal teams and external clients.
• Lead problem management efforts by uncovering root causes, coordinating resolutions, and preventing recurrence.
• Collaborate across departments to implement corrective actions and drive sustainable solutions.
• Contribute to improvement initiatives aimed at reducing incidents and enhancing overall service reliability.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2 - 4 years of experience in IT service management or a similar field.
• In-depth knowledge of IT service management (ITSM) practices and standards.
• Hands-on experience with IT monitoring tools, including Grafana, Zabbix, and Datadog.
• Strong communication skills, capable of simplifying complex technical issues into clear updates tailored for different audiences.
• Exceptional problem-solving abilities, particularly in applying problem-analysis methods.
• Experience working with distributed systems that are both highly available and fault-tolerant.
• Proficiency in documentation, including drafting Standard Operating Procedures (SOPs) and incident reports.

Preferred Qualifications:

• Familiarity with problem management frameworks and methodologies.
• ITIL v3 or v4 certification is a plus.
• Technical proficiency in managing Linux/Unix systems and cloud-based platforms.
• Basic understanding of configuration management tools such as Ansible, Puppet, Chef, or SaltStack.
• Previous experience working within an agile development environment.
• Foundational knowledge of Continuous Integration and Continuous Deployment (CI/CD) concepts and tools.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Customer Support: Assist internal and external users via tickets and email with timely, accurate solutions.
• Documentation: Log interactions, tickets, and solutions to support team efficiency.
• Escalation Management: Handle escalated tickets and create problem records for resolution.
• Proactive Issue Resolution: Identify and resolve issues early to avoid major incidents.
• Customer Meetings: Meet regularly with customers to address and prioritize key concerns.
• Engineering Collaboration: Report bugs and work with engineers while keeping customers updated.

Qualifications:

• Bachelor's in CS, IT, or related field, or equivalent experience.
• 3+ years in software support or technical troubleshooting roles.
• Technical Expertise:
  • Knowledge of web services (HTTP, JSON, XML, SOAP, REST).
  • Skilled in Linux/Unix, scripting, automation, and security.
  • Experience with bug tracking tools.
• Strong analytical skills and effective problem-solving under pressure.
• Clear verbal and written communication across all audiences.
• Detail-oriented with strong task prioritization and SLA focus.

Your Contributions:

• Collaborates well with teams and stakeholders.
• Customer-focused with strong relationship skills.
• Acts quickly and takes ownership of issues.
• Always looking to improve support and service.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Primary contributor to the design, development, and maintenance of software applications and systems.
• Collaborate with cross-functional teams to gather and analyze requirements.
• Write clean, maintainable, and efficient code at an intermediate level.
• Support troubleshooting and debugging of software issues.
• Participate in code reviews to ensure code quality.
• Create and maintain technical documentation.
• Stay current with emerging trends and technologies in software development.
• Develop a sphere of influence within a broader product or system.
• Support various integration and migration efforts.
• Share knowledge and act as a trusted mentor to junior team members.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 2+ years of experience in software engineering.
• Strong analytical and problem-solving abilities.
• Excellent communication skills.
• Ability to work effectively in a global, collaborative environment.
• Professional level in English: speaking, reading, writing, and listening.
• Familiarity with container technologies like Docker, Nomad, or Kubernetes.
• Exposure to multiple programming languages.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Provide direct assistance to our customers (external and internal) and work with them to resolve their concerns via Voice, Email and Chat.
• Own each help request, treating each customer with the utmost care, realness, integrity and timeliness.
• Document relevant details to help customers and your colleagues with future requests.
• Search our knowledgebase, training materials and learn from the experience of colleagues, seniors and managers to seek solutions.
• Raise widespread issues or patterns through defined channels.
• Tailor communications to match customers' skill level and conversational style.

Qualifications:

• Ability to multitask, prioritize, and manage time effectively.
• Excellent communication and problem-solving skills.
• Patience when handling tough cases.
• Highly organized, quality-minded, and able to focus on details.
• Excellent level in English: speaking, reading, writing, and listening.
• Fresh graduates are encouraged to apply.
• Ability to work flexible hours & shifts depending on need.
• Basic understanding of IT concepts.

Note:

Only shortlisted candidates will be contacted.