Role Responsibilities:

• Direct and optimize the incident management process to ensure seamless operations.
• Respond promptly to service disruptions, identify root causes, and initiate resolution protocols, providing 24/7 on-call support when necessary. Assess and prioritize incidents based on their urgency and business impact.
• Prioritize incidents by urgency and business impact.
• Track and analyze all incidents to identify recurring problems, creating long-term solutions to address underlying issues.
• Enhance processes continually to improve response efficiency and minimize service interruptions.
• Provide clear updates and executive-level communications during major system incidents.
• Conduct in-depth reviews of incidents and create detailed Root Cause Analysis (RCA) reports for internal teams and external clients.
• Lead problem management efforts by uncovering root causes, coordinating resolutions, and preventing recurrence.
• Collaborate across departments to implement corrective actions and drive sustainable solutions.
• Contribute to improvement initiatives aimed at reducing incidents and enhancing overall service reliability.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Experience in IT service management or a similar field.
• In-depth knowledge of IT service management (ITSM) practices and standards.
• Hands-on experience with IT monitoring tools, including Grafana, Zabbix, and Datadog.
• Strong communication skills, capable of simplifying complex technical issues into clear updates tailored for different audiences.
• Exceptional problem-solving abilities, particularly in applying problem-analysis methods.
• Experience working with distributed systems that are both highly available and fault-tolerant.
• Proficiency in documentation, including drafting Standard Operating Procedures (SOPs) and incident reports.

Preferred Qualifications:

• Familiarity with problem management frameworks and methodologies.
• ITIL v3 or v4 certification is a plus.
• Technical proficiency in managing Linux/Unix systems and cloud-based platforms.
• Basic understanding of configuration management tools such as Ansible, Puppet, Chef, or SaltStack.
• Previous experience working within an agile development environment.
• Foundational knowledge of Continuous Integration and Continuous Deployment (CI/CD) concepts and tools.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Support the design, development, and maintenance of software applications and systems.
• Collaborate with cross-functional teams to gather and analyze requirements.
• Ability to write clean, maintainable, and efficient code & scripts.
• Support deployments and monitor post release to avoid issues.
• Maintain, enhance, and extend existing deployment frameworks and tooling.
• Support troubleshooting and debugging software issues.
• Create and maintain technical documentation.
• Keep up-to-date with emerging trends and technologies in software development.
• Solve problems in rapid and creative ways.
• Execute specific tasks with clear instructions and limited scope.
• Passion for clean code and scalable problem-solving.
• Knowledge of software development practices.
• Transform problems into software solutions.
• Quickly adopt new technologies.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering or a related field.
• Strong analytical and problem-solving abilities.
• Excellent communication skills.
• Ability to work effectively in a global, collaborative environment.
• Professional level in English: speaking, reading, writing, and listening.
• Exposure to multiple programming & scripting languages.
• Familiar in API application development.
• Familiar with Databases and database connections.
• Exposure to multiple programming & scripting languages.
• Fresh graduates encouraged to Apply!

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Perform testing, validation, and troubleshooting of configurations and system changes.
• Support deployments and monitor post release to avoid issues.
• Use scripting and programming for automation and system updates.
• Assist users via tickets with timely, accurate solutions.
• Log interactions, tickets, and solutions.
• Report bugs and work with engineers while keeping stakeholders updated.
• Maintain, enhance, and extend existing deployment frameworks and tooling.
• Collaborate and share knowledge with peers.
• Support, troubleshooting, and debugging of issues.
• Create and maintain technical documentation.
• Support various integration and migration efforts.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Strong analytical and problem-solving abilities.
• Excellent communication skills.
• Ability to work effectively in a global, collaborative environment.
• Professional level in English: speaking, reading, writing, and listening.
• Exposure to multiple programming & scripting languages.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Collaborate with members of the SRE team to build and maintain internal tools for deploying and managing customer environments.
• Automate deployment, configuration, and scaling of new environments.
• Ensure new environments are stable, secure, and production-ready.
• Maintain, enhance, and extend existing deployment frameworks and tooling.
• Create and maintain technical documentation.
• Research, evaluate, and implement new technologies to improve reliability, deployment velocity, and operational efficiency.
• Stay current with emerging trends and SRE practices.
• Share knowledge and act as a trusted mentor to other team members.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering or a related field.
• Programming: Proficient in Python and/or Go is a plus.
• AWS exposure is a plus.
• Scripting: Bash and shell scripting skills prefered.
• Operating Systems: Linux experience (Debian or other distributions).
• Monitoring and Observability: Familiar with Grafana Cloud usage and configuration.
• Infrastructure as Code (IaC): Understanding of IaC principles and best practices.
• Soft Skills:
•       Excellent written and verbal communication skills.
•       Strong analytical, organizational, and interpersonal abilities.
•       Ability to learn quickly and adapt to new technologies.
•       Collaborative mindset and effective teamwork in cross-functional environments.
• Ability to work independently with general supervision.
• Ability to work effectively in a global, collaborative environment.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Continuously and proactively monitor our systems to detect and resolve issues early, preventing downtime and protecting the customer experience.
• Support a highly available, highly secure production environment running on Linux and Windows using open source and proprietary applications.
• Set standards and define detailed processes for effectively handling a production environment with minimal downtime.
• Perform daily monitoring and maintenance of all hardware / software infrastructure components.
• Provide application and product support and troubleshooting of the platform.
• Documentation of Standard Operating Procedures to effectively routine incidents.
• Log interactions, tickets, and solutions.
• Ability to work flexible hours depending on need – we are a 24×7 team.
• Ability to work overnight hours is a must.

Qualifications:

• Familiarity with Linux/Unix & Networking (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers).
• Embrace DevOps practices & methodologies.
• Experience in system fault-tolerant is a plus.
• Knowledge of server configuration.
• Exposure to multiple programming languages.
• Experience in Virtualization and Cloud technologies.
• Professional level in English: speaking, reading, writing, and listening.
• Strong Documentation skills.
• Excellent communication and problem-solving skills.
• Fresh graduates are encouraged to apply.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field is a plus.

Note:

Only shortlisted candidates will be contacted.