Join Our Team

Role Responsibilities:

• Core member and contributor to the Applied Intelligence team, building AI/ML-native software applications at scale.
• Collaborate with cross-functional teams to gather and analyze requirements.
• Intermediate writing of clean, maintainable, and efficient code.
• Handling deployments of AI/ML models and maintenance - MLOps/AIOps.
• Support troubleshooting and debugging of deployed models and software issues.
• Support code reviews to ensure code quality.
• Create and maintain technical documentation.
• Keep up-to-date with emerging trends and technologies in ML/AI.
• Have a sphere of influence within a broader product or system.

Qualifications:

• Intermediate/developing professional expertise in designing, developing, and maintaining complex software systems.
• Familiarity with some of the following - LLMs, associated APIs, Retrieval Augmented Generation (RAG) and basic ML models (regression, trees, etc.).
• Complete work within the guidelines set by your teammates to address moderate, well-scoped issues.
• Collaborate with others and build internal and external working relationships.
• Ability to work independently with general supervision.
• Bachelor's degree in Computer Science, Software Engineering or a related field.
• 2-4 years of experience in software engineering with a focus on building ML/LLM-based software.
• Experience with Python, SQL, and Linux Systems.

Preferred Qualifications:

• Experience with Golang, Event-Driven Architecture, or Temporal.
• Experience with containerization and orchestration platforms (e.g., Docker, Kubernetes).
• Prior experience with open-source projects, particularly in ML/AI (Langchain, LangGraph, PyTorch).
• Basic Knowledge of agile methodologies and collaborative DevOps cultures.
• Comfort working across time zones and remote-first environments.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Primary contributor to the design, development, and maintenance of software applications and systems.
• Collaborate with cross-functional teams to gather and analyze requirements.
• Write clean, maintainable, and efficient code at an intermediate level.
• Support troubleshooting and debugging of software issues.
• Participate in code reviews to ensure code quality.
• Create and maintain technical documentation.
• Stay current with emerging trends and technologies in software development.
• Develop a sphere of influence within a broader product or system.
• Support various integration and migration efforts.
• Share knowledge and act as a trusted mentor to junior team members.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 2+ years of experience in software engineering.
• Strong analytical and problem-solving abilities.
• Excellent communication skills.
• Ability to work effectively in a global, collaborative environment.
• Professional level in English: speaking, reading, writing, and listening.
• Familiarity with container technologies like Docker, Nomad, or Kubernetes.
• Exposure to multiple programming languages.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Direct and optimize the incident management process to ensure seamless operations.
• Respond promptly to service disruptions, identify root causes, and initiate resolution protocols, providing 24/7 on-call support when necessary. Assess and prioritize incidents based on their urgency and business impact.
• Prioritize incidents by urgency and business impact.
• Track and analyze all incidents to identify recurring problems, creating long-term solutions to address underlying issues.
• Enhance processes continually to improve response efficiency and minimize service interruptions.
• Provide clear updates and executive-level communications during major system incidents.
• Conduct in-depth reviews of incidents and create detailed Root Cause Analysis (RCA) reports for internal teams and external clients.
• Lead problem management efforts by uncovering root causes, coordinating resolutions, and preventing recurrence.
• Collaborate across departments to implement corrective actions and drive sustainable solutions.
• Contribute to improvement initiatives aimed at reducing incidents and enhancing overall service reliability.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2 - 4 years of experience in IT service management or a similar field.
• In-depth knowledge of IT service management (ITSM) practices and standards.
• Hands-on experience with IT monitoring tools, including Grafana, Zabbix, and Datadog.
• Strong communication skills, capable of simplifying complex technical issues into clear updates tailored for different audiences.
• Exceptional problem-solving abilities, particularly in applying problem-analysis methods.
• Experience working with distributed systems that are both highly available and fault-tolerant.
• Proficiency in documentation, including drafting Standard Operating Procedures (SOPs) and incident reports.

Preferred Qualifications:

• Familiarity with problem management frameworks and methodologies.
• ITIL v3 or v4 certification is a plus.
• Technical proficiency in managing Linux/Unix systems and cloud-based platforms.
• Basic understanding of configuration management tools such as Ansible, Puppet, Chef, or SaltStack.
• Previous experience working within an agile development environment.
• Foundational knowledge of Continuous Integration and Continuous Deployment (CI/CD) concepts and tools.

Note:

Only shortlisted candidates will be contacted.